1. If the tracking details show your package was delivered and you can’t locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you.
2. If after that time you still haven’t received it, reach out to us via firstname.lastname@example.org after 8 p.m. local time, on the second day, and we’ll be happy to help.
1. Please feel free to contact us via email@example.com. We will provide the after-sale service for you within 24 hours.
2. As part of our merchandise return process, we will need some info to process your return and replacement:
S/N code(on the bottom of the product):
Thank you in advance.
If you received a damaged goods,pls take pictures of all the cartons before doing anything on the cartons,especially pls DO NOT OPEN the carton before you have taken the photos of the carton boxes.
Pls take picture of all sides of the cartons.
Then open the carton boxes to check if there is any damage on the products,and take photos.
After that,pls contact our sales stuff for support.
There is two methords to ship goods.
If customer has their own forwarder,we can send goods by customer’s forwarder.
If customer don’t have forwarder,we can quote the best shipping cost to our customer by our forwarder.
Our forwarder has been cooperate with us more than 5 years.It is very safe.
We support FOB Term and EXW term.We can help to send goods to customer’s forwarder’s warehouse.
If customer don’t have forwarder,then we can help to quote best shipping cost to our customer by our forwarder.
Immediate delivery for items with inventory. New production order: normally,3-5 days for making sample,around 10-25days for mass production after sample confirmed,
depending on quantity and complexity of the order.
1>Contact with our sales team
2>Tell our sales team details,get the quotation and confirm the price.
3>Our sales will do PI for you.
4>After PI confirmed,customer should arrange payment to MiBA.
5>Proceed with Producing.
6>Ship the products to customer.