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Frequently Asked Questions
Fell Free To Contact Us
Do You Have Questions?
Please read the questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.
1. If the tracking details show your package was delivered and you can’t locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you.
2. If after that time you still haven’t received it, reach out to us via service@growjaa.com after 8 p.m. local time, on the second day, and we’ll be happy to help.
2. If after that time you still haven’t received it, reach out to us via service@growjaa.com after 8 p.m. local time, on the second day, and we’ll be happy to help.
If you want to return the units, please contact us via service@growjaa.com.
We’ll provide the pre-paid return label(covering the shipping fee) for you.
1. Please feel free to contact us via service@growjaa.com. We will provide the after-sale service for you within 24 hours.
2. As part of our merchandise return process, we will need some info to process your return and replacement:
order number: Shipping address: S/N code(on the bottom of the product):
Thank you in advance.
2. As part of our merchandise return process, we will need some info to process your return and replacement:
order number: Shipping address: S/N code(on the bottom of the product):
Thank you in advance.
Temporarily, Jackery does not provide expedited shipping service. However, we always try our best to ship your order as soon as possible. Please feel free to contact us via service@growjaa.com.
Our warrenty term:1 year.
If any quality problem,pls contact our after sales service stuff:service@growjaa.com
If any quality problem,pls contact our after sales service stuff:service@growjaa.com
Normally Growjaa will put 1% spare parts for individul box,if some box damaged,customer can change it by themself instead of re-order the boxes.
If you received a damaged goods,pls take pictures of all the cartons before doing anything on the cartons,especially pls DO NOT OPEN the carton before you have taken the photos of the carton boxes.
Pls take picture of all sides of the cartons.
Then open the carton boxes to check if there is any damage on the products,and take photos.
After that,pls contact our sales stuff for support.
Pls take picture of all sides of the cartons.
Then open the carton boxes to check if there is any damage on the products,and take photos.
After that,pls contact our sales stuff for support.
There is two methords to ship goods.
1>By air/express
If customer has their own forwarder,we can send goods by customer’s forwarder. If customer don’t have forwarder,we can quote the best shipping cost to our customer by our forwarder. Our forwarder has been cooperate with us more than 5 years.It is very safe.
2>By sea
We support FOB Term and EXW term.We can help to send goods to customer’s forwarder’s warehouse. If customer don’t have forwarder,then we can help to quote best shipping cost to our customer by our forwarder.
1>By air/express
If customer has their own forwarder,we can send goods by customer’s forwarder. If customer don’t have forwarder,we can quote the best shipping cost to our customer by our forwarder. Our forwarder has been cooperate with us more than 5 years.It is very safe.
2>By sea
We support FOB Term and EXW term.We can help to send goods to customer’s forwarder’s warehouse. If customer don’t have forwarder,then we can help to quote best shipping cost to our customer by our forwarder.
If by air,it usually takes 3-5 working days.If by sea,it usually takes 20-35 days after aboarded.
Immediate delivery for items with inventory. New production order: normally,3-5 days for making sample,around 10-25days for mass production after sample confirmed,
depending on quantity and complexity of the order.
TT bank transfer,Pay Pal,Western Union,Money Gram.
Yes,Normally our MOQ is 100pcs,for some special models,MOQ is 500pcs.
But your demand is very few,you can also contact our sales stuff,we will do our best to support you.
service@growjaa.com
1>Contact with our sales team
2>Tell our sales team details,get the quotation and confirm the price.
3>Our sales will do PI for you.
4>After PI confirmed,customer should arrange payment to MiBA.
5>Proceed with Producing.
6>Ship the products to customer.
2>Tell our sales team details,get the quotation and confirm the price.
3>Our sales will do PI for you.
4>After PI confirmed,customer should arrange payment to MiBA.
5>Proceed with Producing.
6>Ship the products to customer.